Our bilingual facilitators employ a combination of lectures, stories, role-playing, skits, participant-led poster sessions, case-study analysis, and presentations to deliver workshops that are educational, enlightening, entertaining, and always engaging. Utilizing objectivity as a tool, our instructors help participants not only better understand, but also navigate the cultural gaps that need to be addressed in order to succeed in the global workplace. They also provide consulting services that build on the "maps" of communication and management used in the workshops.
Robert has lived and worked in Japan for close to 40 years. He has both a B.A. and an M.A. from the University of California, San Diego in Linguistics/TESOL. After coming to Japan, he became a tenured instructor at International Christian University, where he worked for 16 years. He was also a part-time lecturer at Waseda University. Since 2000, he has concentrated on his facilitation, teaching, and consulting work with LGS. In addition, Robert is recognized as an expert on testing. He has written nearly 100 books on TOEIC and TOEFL, and is a regular lecturer on those topics.
Gaz has a doctorate from the University of Manchester (2015), an MBA from the University of Cambridge (2003), and a Master’s degree in Chinese Language, Business, and International Relations from the University of Sheffield (2007). He worked in London for Daiwa Europe before moving to Japan in 1991. Gaz spent three years on the JET Programme, and then joined LGS in 1994. In his current role, he oversees the creation and delivery of new programs, and is a member of the management board. He holds level 1 of the JETRO Business Japanese Test (1997) and the Japanese Language Proficiency Test (1994). Gaz is also a published author.
Originally coming to Japan on the JET Programme, Andy has more than 20 years of professional experience in Japan. Since joining LGS in 2001, he has delivered over 2,000 seminar days for more than 60 companies, and for the past five years, he has also worked as an executive coach specializing in global leadership. In addition to his role with LGS, Andy has worked as a technical writer for a major Japanese electronics company and as an adjunct lecturer for Tokyo University of Science. Andy holds a BA (Hon) in Anthropology and Philosophy and postgraduate degrees in International Management (MSc), Adult Education (MEd), and Japanese Studies (MA).
Nate holds a Master’s in International Business Management (MMI) from the University of Phoenix (2005) and an undergraduate degree in Mathematics from Ohio University (1998). He moved to Japan in 1998 with the JET Programme to teach in Gunma Prefecture. After three years in the school system, he spent two more years at the prefectural office, training overseas teachers and their Japanese counterparts. He joined LGS in 2003. Recently, Nate has been integral to a global post-merger integration project that involves working with subsidiaries around the world. Nate is a guest lecturer at Rikkyo University and taught at Tokyo University of Science for three years. He is fluent in Japanese.
Patrick graduated with a B.A. in Asian Studies from the University of Victoria, Canada, focusing on Japan and Japanese language (1996). He joined U.S. firm Vermeer Manufacturing and was transferred to Malaysia in 1997. He subsequently worked as a sales manager for Mountain Greens in Canada. After that, he came to Japan in 2003 to join the JET Programme as a Coordinator for International Relations in Mie Prefecture. He joined LGS in 2005 as an intercultural communication trainer. Currently, he facilitates seminars on diversity management and is a consultant on global management projects for various clients. He has an MBA from Royal Roads University (2014).
After graduating from the University of Massachusetts in 1993, Susan came to Japan with the JET Programme. She then returned to the U.S. to take a position in Human Resources at Citizens Bank of Massachusetts. In 1998, she began working at Canon Inc.’s Tokyo headquarters in Global Human Resources Management and Development, leaving in 2004 to become an independent consultant. From 2000 to 2012, she also worked as a radio and television presenter, reporter, and writer for NHK Educational and NHK World. She has been working as an intercultural trainer and consultant with LGS since 2006. She has published several books and is fluent in Japanese.
Suzhen came to Japan in 1988 to study at Waseda University. She passed level 1 of the Japanese Language Proficiency Test in 1988 and won a Japanese government scholarship in 1991. Suzhen graduated in 1992 and then joined a Japanese research institute. At the same time, she began her teaching and consulting relationship with LGS (INTEC Japan at the time). After six years in Japan, Suzhen went to the UK to study Business and Commerce at Anglia Ruskin University in Cambridge. After her return, Suzhen renewed her training and consulting relationship with LGS. In addition to facilitating Intercultural Communication workshops, she consults on China-related projects.
Brooke has a degree in violin performance from the University of New Mexico. She was a professional musician until moving to Japan in 2004. She spent almost three years in Iwate Prefecture before joining the JET Programme as an Assistant Language Teacher, a position she held until 2010. Brooke then became a Coordinator for International Relations, a role in which she was responsible for the professional development and welfare of 120 Gunma JET Programme participants. Brooke joined the LGS team in 2012. Her main duties are personnel management, facilitation, program development, and project management. Brooke holds level 1 of the Japanese Language and Proficiency Test.
Graham has a Bachelor of Commerce (Marketing Specialization) from the University of British Columbia (1994), and a Certificate in Intercultural Communication, University of British Columbia (2012). He worked in Vancouver for British Columbia Telecommunications while finishing his business degree. He moved to Japan in 1994 and spent six years working as the Facility Manager of the Osaka branch of Britannica Inc. Graham then taught at Osaka University of Health and Sport Science for six years and also ran his own sales tax refund business for Japanese travelers to Canada. In 2006, he joined Create, a consulting company specializing in global business communication. After completing his Certificate in Intercultural Communication, Graham joined LGS in 2012.
After gaining his Bachelor’s degree in History from the University of California at Los Angeles, Mike went on to take a Master’s degree in Urban and Regional Planning from San Jose State University. He worked on the Japan English and Teaching (JET) Programme from 1998 to 2001. After returning to California, he established an office providing legal, immigration, insurance, and real estate services. He joined the Oakland Fukuoka Sister City Association to continue his relationship with Japan, and in 2012, returned to Japan, joining LGS as an instructor. Mike focuses on Business Skills and English Speaker Mindset training. He also brings his experience of Southeast Asia and South America to the team.
Michelle graduated from the University of Melbourne in Australia with a degree in Japanese and International Studies, as well as a diploma in Chinese. She worked as a supervisor at one of Australia’s largest mass retailers for five years, handling staffing issues and inventory control. From 2011, she spent two years in Gunma Prefecture on the JET Programme. She then joined LGS in 2013. In addition to facilitating many workshops, Michelle designs and develops training modules. She is a native speaker of English and also speaks fluent Cantonese, Mandarin, and Japanese.
Jon arrived in Japan in 1990 after graduating from the University of Bristol in the U.K. with a degree in English Literature and Philosophy. He joined INTEC Japan (now LGS) one year later in 1991. Five years after that, he founded his own media company, and since 2011, Jon has co-run an intercultural sales and marketing consulting company while also doing various consulting projects with LGS. He has rich experience in company management, intercultural business, marketing, and project management. Jon holds level 1 of the Japanese Language Proficiency Test (1994).
Jayson graduated from York University in Toronto, Canada, with a B.A. Honors in Humanities. He worked in customer service management at the Marriott international hotel chain, as well as at the Japan Foundation in Toronto. He then came to Japan in 2010 on the JET Programme, taking a position as Prefectural Advisor in Kochi Prefecture. After returning to Canada in 2013, he worked at the Embassy of Japan in Toronto and returned to Japan in 2014. Now, in addition to his role with LGS, he does work for a popular Japanese mobile game company. He holds level 1 of the Japanese Language Proficiency Test.